Home Instead Home care are a locally owned family business, we are looking for an organised professional who can assist with the following duties. You will perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients

• Paid ongoing training and development plus fully funded
• Company Pension scheme
• Fantastic career progression opportunities in a growing business
• Free and confidential 24/7 Employee Assistance Programme
• Referral scheme and employee recognition, enabling you to earn rewards bonuses
• Free DBS
• Work phone and laptop
• Bonus scheme
• Company events
• Birthday Day off
• Work life balance
• Home Instead are a Real Living Wage Employer
• Awarded the Top 20 recommended Homecare award for the last 7 years in a row.
• Recent CIW inspection report recorded excellent management and well run organisation.

The Role

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange/conduct introductions.
• Ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professionals information onto to the electronic scheduling system.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Participate in shared on-call duties as required.

Carry out any other duties deemed necessary for the successful operation of the business