As part of a fast-growing team covering Americas clients, the Client Success Lead is responsible for ensuring that all reasonable client expectations are met or exceeded, through high quality data and insight deliverables. These should be value-adding enough to increase customer loyalty, to retain contracted spend and to increase customer’s desire to work even more with CGA now or in the future.

You will work as a partner to the in-market Client Solutions team with CGA’s world renowned clients, by supporting in proposal writing and creating proactive plans to deliver engaging insights to clients, to help CGA to influence & support successful strategies of some of the world’s biggest drinks brands.

You will:

• Demonstrate exemplary insight delivery in all projects, ensuring all data and insight that goes to clients is high quality, correct and delivered on time, particularly more complex & strategic pieces.
• Accountable for all aspects of client management: reviewing & coaching team to ensure account plans & engagement objectives are achieved
• Develop the team to deliver insight which is actionable and SMART
• Support in the pitching and proposals with new and existing clients, through shaping insight led briefs and project plans
• Work with the Client Solutions teams in-market to drive Account Development of all clients
• Lead the Americas Client Success team, ensuring they have clear goals and develop skills to achieve long term success