At & Other Stories we emphasis the customer contact and in offering a personal and highly qualitative service in the store. Being part of our store team makes you the first person our customers meet and an important ambassador for & Other Stories. Your styling know-how brings something special to our store along with a fashion expertise that keeps you up to date with the mood of our ever-changing industry. Our customers find new inspiration from your personal style and can always rely on your ability to give styling guidance from the heart. Our service, stories, ideas, products and images are meant to inspire and empower customers to create their personal style, or story.

Your responsibilities:

The job of an & Other Stories Visual Key Holder comes with a range of responsibilities –and lots of rewards. Your to-do list includes:

 Customer Service

• Provide excellent direct and indirect customer service according to & Other Stories standards on the sales floor, in the fitting room and at the cash point daily.
• Use innovation to seek opportunities to increase our sales results and customer satisfaction

Job Knowledge

• Execute a store closing/ opening based on the &Other Stories closing/ opening routines
• Address any loss prevention and safety issues that may occur while on duty and inform to management team.
• Aware of the store’s goals and sales figures
• Analyse and communicate important KPI’s for such as conversation rate, customer satisfaction etc. on a general level

Efficiency

• Perform all store routines, including opening and closing of the store, follow all company practices and procedures
• Follow and execute all store logistics responsibilities based on the best practice routines from the Store Logistic Book
• Support the Department managers with allocating work in and orderly and systematic manner during the daily business
• Assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Team Player

• Actively work to build a great teamwork with our values as the basis. Your leadership sets an example for others and you act as a role model applying & Other Stories values in your everyday work.

• Assist the management team in the day-to-day supervision of staff by directing and overseeing work flow within the store.
• Assist the management team with training and development of sales ambassadors on the operational side of the daily business
• Ensures that all employee issues are immediately brought to the attention of management team.
• Share knowledge, skills and information with your colleagues while contributing to a positive working atmosphere
• Support the management team by introducing new employees to the brand