As part of a fast-growing team covering Americas clients, the Client Success Lead is responsible for ensuring that all reasonable client expectations are met or exceeded, through high quality data and insight deliverables. These should be value-adding enough to increase customer loyalty, to retain contracted spend and to increase customer’s desire to work even more with CGA now or in the future.

The Client Success Lead should:

• Demonstrate exemplary insight delivery in all projects
• Have an excellent understanding of the On Premise channel
• Credibly add value to CGA’s customer and stakeholder relationships at all levels.
• Maintain high standards and efficient ways of working to deliver maximum value to clients through ensuring the adoption of best practices and processes across the team.

You will work as a partner to the in-market Client Solutions team with CGA’s world renowned clients, by supporting in proposal writing and creating proactive plans to deliver engaging insights to clients, to help CGA to influence & support successful strategies of some of the world’s biggest drinks brands.

Main Responsibilities:

• Ensuring all data and insight that goes to clients is high quality, correct and delivered on time
• Lead or oversee all insight and data led projects, particularly more complex & strategic pieces from brief to presentation
• Develop the team to deliver insight which is actionable and SMART
• Support in the pitching and proposals with new and existing clients, through shaping insight led briefs and project plans
• Work with the Client Solutions teams in-market to drive Account Development of all clients
• Lead the Americas Client Success team, ensuring they have clear goals and develop skills to achieve long term success