Reception Team Member
Posted 15/05/2024 by IBIS STYLES
Ibis Styles Edinburgh St Andrew Square is looking for an enthusiastic person to join our Front Office team. Full time £12.55 per hour contract, available on successful probation period. Duties will include:
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
We offer our company benefits as following: - Retention bonus of £500 paid out twice a year
- Free meals on duty and uniforms provided
- Accor Accommodation & F&B Discount at any Accor Hotel Worldwide
- Free stay for your and a plus one around the U.K
- Accor Friends and Family Rates
- Accor Development Program
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000235855678
- Job ID:
- 1258000000000282239
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