Main responsibilities:

• Welcome every guest and provide exceptional service throughout their stay.
• Personalising each interaction with guests to ensure a unique experience.
• Engage with the team to ensure hotel quality and financial targets can be met.
• Handling emails, phone enquires and other administration tasks.
• Responsible for balancing banking transactions for the hotel.
• Ensuring Novotel Standards are met and maintained.
• Competent in taking reservations, upselling where possible to maximise on average room rates.
• Assisting with Food and Beverage services if and when required.
• Required to attend training sessions by company during day time.
• Working hours include weekends and public holidays.