We welcome applications from individuals based within a commutable distance to our Burton-on-Trent, Staffordshire or Weybridge, Surrey offices or alternatively we can consider UK remote based applications for the right individual.

The Global Access team supplies unlicensed medicines for patients where the medicines in their own domestic market have left them with unmet clinical needs. As a member of the Portfolio team, this role will be responsible for handling all customer requests for quotes and follow up to for greatest chance of quote – sales conversion.

To ensure the business objectives are met this role will provide connectivity between the commercial and customer services teams to ensure the business remains dynamic and maximises on commercial opportunities.

Key Responsibilities:

• Respond to customer requests for quotes received in writing or telephone with competitive pricing offers consistently meeting and maintaining the department KPIs ensuring that response times for the customer does not fall outside of SLA
• Use company systems to ensure each quote is traceable through to KPI figures.
• Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity.
• Make outbound calls to our customers for quotation follow up or to support business requirements.
• Share portfolio and pricing insights with the Portfolio director to contributor to ever evolving product offering.
• Refer and escalate appropriately, commercial opportunities greater than ordinary business patterns.
• When appropriate, promote Clinigen Direct and encourage customers to self-serve through the digital platform.
• Understand and maintain the GA Portfolio & Pricing framework as determined by the Portfolio Director and Business Leaders.
• Enter pre-approved pricing in the ERP system.
• Manage product portfolio entry and exit via automated portfolio lifecycle review analysis and action appropriately with master data management teams and customer services to ensure an optimal performing portfolio
• Notify product pricing changes to customers.
• Support the GA commercial team with the creation of price lists per market (List price, tender and preferred supplier agreements)
• Work closely with Account Managers and tender teams to ensure contract profitability, forecasting and review
• Support Country heads in optimising margin, as appropriate
• Work to ensure the accuracy of all pricing information in Oracle
• Follow, promote and enforce relevant SOPs, Job Aids, and Company policies and procedures.
• Achievement of agreed individual and project KPIs
• Working collaboratively and cross functionally within Clinigen to ensure all teams contribute to the excellence of service delivery

Requirements

• Excellent planning and organizational skills to ensure effectiveness and efficiency
• Strong communication skills, both verbally and in writing
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
• Demonstrable experience of working in a Customer engagement environment, sales and negotiation
• Strong interpersonal skills, with the confidence to liaise with key internal and external stakeholders at all levels of the business
• Self-motivated team player with ability to work independently without supervision

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards