Head of Customer Success

Location - Southwark, London Office (minimum 4 days a week office-based)

Flexible salary

RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential part of our next stage of evolution and success!

If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY now.

Overview

RAMP Global is an HR technology solution that simplifies the sourcing, engagement, and management of staffing agencies for employers all over the world. Providing access to over 23,000 suppliers in 50+ countries we have so far had £1 billion’s worth of recruitment fees posted onto the platform.

Based in our central London office and working closely with the Chief Commercial Officer, you will be a key player in the business, leading a team of 5 (and growing) Account Managers to drive the fulfilment of jobs across all key accounts – these accounts include blue-chip global enterprises.

Through significant development of our RAMP Global platform, we are now able to start transitioning from a reactive processing team to a high-performing, consultative customer success team, providing our clients with a wealth of data to optimise and support their hiring through agencies. The Head of Customer Success will be responsible for spearheading this transition- and driving the growth and success of our existing accounts.

This role offers the right individual a fantastic opportunity to be part of our fast-moving global business as we move into the next exciting stage of our journey. We already have an amazing team and are excited about bringing a new member on board. If you are hardworking, sociable and looking for a new challenge in a fast-moving, high-growth technology business, then get in touch!

Requirements

Our ideal person

We will ultimately hire this individual based on several core attributes: personality, attitude, drive, and organisational skills. We can provide training and support on the key elements of the job, but our ideal person will be a quick learner, naturally highly organised, proactive, and engaging personality who can develop great relationships with their team and clients.

Advantageous experience/skills

• Extensive experience in a fast-paced customer success role, with experience developing and managing successful teams
• Background in HR tech and/or recruitment would be highly advantageous
• Excellent technical and analytical skills, comfortable using sales data and KPIs alongside a strong knowledge of how best to steer a team to meet demanding targets
• A problem solver with a relentlessly drive for improvement, able to manage multiple stakeholders to get things done quickly
• Ability to work with, engage and challenge key stakeholders both internally and externally
• A true multitasker, comfortable managing multiple workloads, projects and priorities
• Accustomed to a fast paced scale up environment with continual change and evolution
• Excellent communication skills

Key Responsibilities

• Own and run the day to day customer success function
• Build and develop a winning team through excellent mentoring and performance coaching
• Achieve and exceed growth and retention targets for our customers
• Work closely with the Chief Commercial Officer on planning and overall strategy
• Work alongside the Product and Marketing teams to influence and guide development of the RAMP Global platform and customer experience
• Own and enhance onboarding of suppliers and employers to ensure an excellent end to end experience
• Work with the wider business to provide input and ideas to help improve processes, prioritise resources and develop our services to better meet the needs of our customers.
• Work with the senior management team to drive a great team culture and environment

Benefits

Company Benefits

• Regular team incentives and quarterly bonus
• Monthly team nights out
• All paid for company summer team trip
• Weekly team Deliveroo
• Season ticket loan
• Annual charity day
• Participation in company share option scheme
• Wellness fund
• 25 days holiday