An exciting opportunity to gain experience at a rapidly growing startup creating systemic change in the world. Provenance is enabling transparency on the social and environmental impact of consumer products. We’re looking for a mission-aligned, forward-thinking person to join us on an initial 3-month paid internship, to support us as we continue scaling the business and delivering value for our global customer base.

You will gain exposure to different areas of the business, working closely with our Product, Customer Success and Integrity teams.

What you’ll be doing:

• Supporting the onboarding of new customers, helping with initial setup, integrations, evidence management and automation of processes.
• Supporting our customers’ use of the product, monitoring our chat platform, leading on in-app support and creating scalable platform support materials and FAQs for our users.
• Supporting with product data issues and queries
• Responding to user Q&A and troubleshooting user needs
• Working with the product team to analyse data, share insights and make recommendations to aid automation

Duration: 3 months (there may be the opportunity to extend for a further 3 months)

Hours: 40 hours per week, Monday to Friday, 9am - 6pm.

Working Location: Hybrid. To be on-site 2-3 days per week. Our offices are in Kings Cross, London

Salary: £13.15 per hour (London Living Wage)

Requirements

We’re looking for someone who:

• Has great attention to detail
• Is good with data and spotting anomalies
• Enjoys being customer-facing
• Interested in a career in product management
• Has a huge passion for sustainability and social impact
• Is a self-starter and comfortable with being an independent contributor (You’ll be supported by the Provenance team, however, some of the work will involve tasks to complete independently)

Application Process:

• CV and Cover Letter required
• The deadline for application is Friday 31 May 2024, 17:00 BST.
• Interviews will take place between 3 - 25 June 2024
• Tentative start date of 1 July 2024 (could be earlier if candidate is available)

Benefits

Why work at Provenance?

A role at Provenance is an opportunity to help tackle some of our greatest global challenges every day.

Provenance powers sustainability claims you can trust. The global leader in sustainability communications for e-commerce, Provenance helps brands and retailers share credible, compelling and fact-checked social and environmental impact information at the point of sale. Provenance’s technology is already increasing conversion rates, brand value and market share for over 230 customers - from global CPG leaders such as Unilever, Estée Lauder and Arla to fast-growing independents such as Cult Beauty, Dr. Barbara Sturm and The Ordinary. Our vision is a world where citizens can make informed buying decisions that positively impact both people and planet.

We’re a small, open and creative team with expertise in marketing, sustainability and technology and a shared goal to drive positive change for people and the planet. We pride ourselves on operating with integrity and making saving the world through system change fun! We really value and do our best to support our fantastic team.

We are proud to be a Certified B-Corp and a 2023 Escape the City Top 100 winner, and we’re always looking at ways to foster a collaborative and sociable environment for the team in and outside of work. Read more on our mission here.

We believe in equal opportunities

It takes a diverse and inclusive community of passionate, talented and committed people to build a system to enable commerce to be a force for good. We’re an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. ‍