Job Title: Operations Assistant

Location: London

Salary: £25,750

Hours: 8am – 6pm (8 hour shift including 30 min lunch break)

First Intuition is a fast-growing outstanding provider of accountancy training and apprenticeships.  Working at FI, you can look forward to great long-term career prospects, and participation in our company bonus scheme.

Job summary:

The Operation Assistant role provides support for the smooth running of the day-to-day business as usual across our London premises. This role ensures our excellent standards of customer service are maintained and a positive experience is provided to all in the centre.

Duties and responsibilities to include:

• Reception work – professionally greeting students and visitors, maintaining an accurate visitor log

• Handling enquiries from customers via telephone and email, providing appropriate advice and guidance in a professional manner

• Processing bookings

• Manage a range of on-site tasks to help our busy workspace run smoothly

• Maintaining the breakout areas & general office spaces – e.g. topping up of coffee machines, wiping down surfaces as needed, topping up sanitary products etc.

• Light manual handling of materials and rearranging classrooms when required

• Supporting additional work as reasonably required by management from time to time.  This list is not exhaustive.

Requirements

Essential:

• Effective communicator with excellent interpersonal skills

• Confident and professional in dealing with customers

• Strong organisational and time management skills

• Positive and solution focused attitude to work

• A team player with the ability to take direction, learn new skills and apply them with confidence.

• Computer literate.

Desirable:

· Experience of apprenticeship standards and programmes.

· Experience of the accountancy and finance sector.

Benefits

As a valued member of the FI team, you will benefit from:

• 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Company share scheme
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation Act 1974.

First Intuition is committed to fostering a diverse and inclusive workplace. We embrace individuals of all backgrounds, cultures, abilities, and experiences, and believe that diversity strengthens our team. We are dedicated to providing equal opportunities for all employees, ensuring fairness, respect, and a supportive environment for everyone.