Associate Communications Advisor  

Reports to: Head of Integrations 

Location: Hybrid - Newmarket (2-days on-site 2-days wfh)

Hours: 8:30am - 5:00pm with 30 minutes for lunch

Salary: £22,000 - £24,000 based on a 32-hour week

Product: Wonde - (url removed)

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools. 

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier. 

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group. 

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Who Wonde is:

Wonde revolutionises the educational landscape by providing an advanced cloud-based data management solution tailored for over 29,000 schools worldwide. Through cutting-edge technology, we empower educational institutions to streamline and optimise the way they handle and distribute their data to third-party applications.

By leveraging Wonde's innovative platform, schools can efficiently manage vast volumes of information critical for administrative tasks, academic planning, and student support services. This streamlined approach allows schools to prioritise student learning with ease.

Job snapshot:

As associate communications advisor, you will join the team who is the face of Wonde. You’ll be the go to person for communication and engagement with schools in regards to their integration with our API.

You’ll support the schools via a variety of communication channels and will be someone who enjoys supporting others. 

What you’ll be doing:

• Act as the first point of contact for any integrations queries and strive towards first contact resolution, championing best practices
• Collaborate and partner with the schools to arrange appointments for the technical support team 
• Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
• Maintain an innovative mindset by always looking to streamline processes and improve how things get done
• Support stakeholders via phone, video calls and email 
• Support the division and wider integrations team in a range of administrative duties
• Provide advice and guidance to colleagues within Wonde to support wider business objectives in areas of expertise 
• Collaborate with wider teams to further define and expand the scope of existing opportunities

Requirements

What we’re hoping you’ll bring: 

• Proven experience in a customer-focused environment 
• Natural in identifying and approaching new ideas
• Ability to prioritise workflow and ensure deadlines are met
• Flexible in your approach with the ability to adapt to a diverse pool of customers
• Excellent communication skills, both written and oral with a high degree of attention to detail 
• Good attitude towards individual success and team success

Benefits

What you'll get:

Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• Onsite gym facilities 
• Annual personal and professional development budget 
• Buying and selling holiday scheme
• Additional holiday for length of service 
• Annual allowance for volunteering days 
• Onsite trained mental health and well-being champions 
• Monthly lunch club (on us) 
• Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives) 
• Enhanced maternity, paternity and adoption benefits 
• Electric car scheme 
• Cycle to Work Scheme 
• Eye examination scheme 
• Financial contribution to the set up of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes: 

• Enhanced pension payments
• Retail vouchers 
• Private medical insurance
• Dental plan 

Beyond is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support. 

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