Data Analyst / Information Analyst / Reporting Analyst / Telecoms Analyst / (Telephony – VoIP, IVR systems).  This hugely successful software solutions company is enjoying massive growth.  It’s well-established, has a great people culture and offers great prospects for the future.

NB: Due to Security vetting requirements, candidates must be have lived in the UK for 3 consecutive years and have British citizenship, or pre-settled or settled-status.

This role sits in the enterprise-level Telco space. 

The client would ideally like someone to have a working understanding of VoIP and IVR, together with the concept of VOPs (virtual operators).

Using various tools, you’ll be connecting to the client’s systems (speech-related products), extracting, analysing and investigate their data. 

You’ll then be responsible for a range of reporting processes: creating and compiling reports for various stakeholders, mostly their extensive client base which consists of some household names. Analysing data, data cleansing, highlighting issues, making recommendations, helping improve services and general efficiency.

It needs someone to have worked in a technical, customer-facing role with data / information analyst abilities, understanding data models and database design.

Very much a proactive, autonomous role.  There’s a lot of scope with the job to really ‘own’ this position for the future!

This is a fantastic opportunity to join a company that offers growth and career progression.  Salary £ very competitive + range of benefits.  Job offer subject to security background checks. 

Services advertised by Dupen are those of an Agency.