Job-Share position – Office Administrator / Customer Care Coordinator

Key Skills

• Some working knowledge of Sage 50 Accounts is ideal, but not essential.
• Excellent knowledge of MS Office applications, particularly Word, Excel & Outlook

Purpose of the job:

• To share the role with another member of staff each working full days for part of the week.

Your working days will be Monday, Tuesday and Wednesday. 0900 – 1700.

• To be responsible to the Office Manager and Directors for providing and co-ordinating general administration services.
• To provide administrative assistance in the Customer Care department with defect management for new residents. Ensuring the highest level of satisfaction is achieved from residents of all tenures.

Duties:

To provide a range of administrative tasks to include, but not limited to.

• Answering incoming calls and to filter telephone enquiries, dealing with initial enquiries and ensuring information is communicated in writing to the relevant member of staff. Reception provision; meeting and greeting visitors and receiving deliveries to the business. Ensuring the reception area is kept presentable and well maintained.

• Administrative support such as word processing, creating, and updating spreadsheets, purchase invoice input for the accounts department, data storage and retrieval. Dealing with incoming and outgoing post, ensuring that outgoing post is posted daily.

• To provide secretarial and administrative support to the Directors as and when required.

• To print, file and save construction drawings for new and existing developments. To ensure available drawings are always the most up to date and that superseded drawings are suitably filed.

• Joint responsibility with job-sharer for the company mailbox, replying to enquiries and forwarding on where appropriate, as well as filtering out junk mail.

• To share responsibility with other job-sharer for the Company fleet of vehicles in matters such as MOT and servicing. To assist the Office Manager with the administration of fuel cards, breakdown recovery, road tax and car insurance. To support the Office Manager with any insurance claims and to ensure that files are set up promptly, regularly reviewed and kept up to date.

• Under the direction of the Office Manager to provide admin support for the Defects department, ensuring the provision of an excellent and improving service that is customer focused and cost effective. Where appropriate, to determine priority and issue defect/repairs orders out to sub-contractors and the contractor’s customer care team.

• To support the Office Manager in organising corporate hospitality and events.

• Ensuring the meeting room is kept presentable and ready for visitors. To provide refreshments where necessary and to book meetings into the calendar when required on behalf of staff.

• To assist the Office Manager with the general upkeep of the office, ensuring all areas are well presented and in a good working order. To keep kitchen supplies replenished and to ensure the kitchen is left in a presentable manner.

• To undertake or contribute to any other duties and responsibilities express and implied that may be required within the Group.

The Company.

• A well established and respected developer builder working in the residential sector in north-west Kent and south-east London.

Package available:

• Salary £30,000pa, pro rata for 3 days per week

• Working hours will be 0900 - 1700 Monday to Wednesday.
• 20 days holiday + bank holidays
• Pension scheme, government
• Car parking available
• Private health and performance bonus after 6 months’ probation.