Customer Services Manager

Immediately Available

Location: Bournemouth

Salary: £31,000 per annum

Our client is seeking a dynamic Customer Services Manager to join their dedicated team. If you are passionate about delivering excellent customer service, leading teams to success, and making a positive impact, this role is for you.

As a charitable housing association with a mission to meet housing needs and end homelessness, the client provides general and supported housing across various settings, continually striving to create affordable and sustainable housing options.

As the Customer Services Manager, you will lead and motivate their planning and administrative team to provide exceptional service to our customers

Your responsibilities include:

• Lead and develop the planning team
• Recruit self-motivated individuals who value excellent customer service
• Provide coaching, training, and support for team members
• Manage performance and ensure personal development
• Conduct regular team meetings and huddles
• Lead customer involvement and engagement efforts
• Utilise customer feedback to drive improvements
• Resolve customer complaints effectively
• Produce and review key performance information
• Report on performance metrics against targets
• Oversee out-of-hours repairs contractor performance
• Lead service process reviews

Qualifications:

• Strong literacy and numeracy skills (Maths and English)
• Proven track record in delivering excellent customer service
• Leadership and team development experience
• Ability to analyse data and trends
• Strong communication and time management skills
• Problem-solving abilities
• Awareness of Health and Safety regulations (desirable)

If you would like to discuss this opportunity, please contact Ellie Benson