Elevate your career with a pivotal role in the public sector, serving the community while enhancing your professional expertise. A local council authority in Shefford is seeking a dedicated Housing Operations Officer to join their dynamic team. This position offers a generous remuneration of up to £21.17 per hour, reflecting the value and impact of your contributions.

As a Housing Operations Officer, you will be instrumental in ensuring the smooth running of housing services within the council. Your day-to-day responsibilities will include overseeing housing operations, liaising with tenants, and coordinating with various departments to deliver exceptional service standards. This role provides a chance to make a tangible difference in the lives of local residents, offering job satisfaction that extends beyond the office.

Main Duties:

• To provide comprehensive business support to the Housing Maintenance team by responding to Housing Property related customer complaints. 
• You will  explore the circumstance of the complaints, prepare responses, and to support managers in responding the complaints and making service improvements or changes to address the issues arising.
• You will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams, and creating solutions to achieve positive outcomes.
• You will liaise with other Council services in respect of issues raised during complaint investigations, including the Council’s Legal Service, Finance, Highways, Public Protection and Community Safety .
• You will be responsible for ensuring data and records are accurate to aid management and strategic decision making

Candidates should possess a strong background in housing or a related field, with a proven track record of managing operations efficiently. Exceptional organisational skills are paramount, as is the ability to communicate effectively with a diverse range of stakeholders. Experience in local government or public sector housing will be highly regarded.

The ideal applicant will demonstrate a keen eye for detail and a commitment to upholding the council's values and objectives. A solution-focused approach to challenges and the capacity to work autonomously, as well as part of a team, are essential.

In return for your dedication, the council offers a supportive work environment where professional growth is encouraged. You will have access to ongoing training and development opportunities, ensuring you remain at the forefront of housing operations best practices.

If you are ready to take on a role that promises both professional advancement and the chance to contribute positively to the community please get in touch now!