We have an urgent need for a temporary Home Ownership Officer to work on a temporary basis for 12 weeks. The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester (mainly). This role is paying £23.10 ph (based on 35 hour week, £32,002.39 p/a) and will require a Basic DBS upon booking.

You will provide a customer focused account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.

Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure.

You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service.

Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group.

About you
We are looking for someone with:

• Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
• CIOH partial/fully qualified or equivalent qualification or experience.
• Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.
• Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.

Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.

If you would like to apply or for more information, please contact (url removed)