Customer Service Assistant
Posted 17/05/2024 by Sterling Personnel LTD
Sterling Personnel are currently working alongside an eCommerce fulfilment service based in Crewe (CW1).
Job Role: Customer Service Assistant/Operational support
Location: Crewe, CW1
Hours: Monday – Friday, 9am - 5pm
Salary: £25k
Role Purpose:
To assist the Customer Services Team in the support of customers queries proactively providing day to day resolutions. In addition, working with the Operations department optimizing business improvements within productivity & resolutions.
Responsibilities:
- Responding to and providing feedback to customers regarding issues raised.
- Providing support to customers on a day to day basis.
- Building relationships with Customers and key contacts
- Investigate and resolve and complaints promptly
- Take ownership of tasks until resolution
- Complete customer requirements in line with company SLA’s
- Record, update and maintain data on CRM system
Experience:
- Have a can-do attitude and proactive approach
- Strong communication skills, both verbal and written
- Be a great team player
- A background in customer services is preferable but not essential
- Problem solver with the ability to make logical decisions.
- Microsoft Office skills
If interested, please apply online, call (phone number removed) or text ‘CSA Crewe’ to (phone number removed)
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- CSA-Crewe
- Job ID:
- 221671693
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