Graduate Customer Support Coordinator

Location: Coventry

Salary: Competitive

Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday.

Exciting Opportunity for Recent Graduates!

We are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace.

Key Responsibilities:
- Act as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience.
- Oversee order book reviews and manage late backlogs.
- Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing.
- Address customer enquiries and resolve delivery or invoice issues using effective problem-solving skills.
- Ensure accuracy in data management across various databases and systems.
- Engage in team and cross-functional meetings to drive improvements and solve challenges.

Desired Skills and Qualifications:
- Degree qualification or equivalent.
- Experience in a customer service office environment.
- Strong problem-solving skills and proactive work ethic.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office packages.

Benefits:
- 25 days holiday plus bank holidays.
- One day working from home per week.
- Career development and progression opportunities.
- Free on-site car parking and access to an on-site restaurant and Starbucks with subsidised food.
- Enhanced Pension Scheme and Income Protection.
- Employee Resource Groups, Employee Assistance Program for health and wellbeing, and various employee perks.
- Share Buying scheme and annual volunteering day off.
- On-site facilities including changing rooms, showers, and lockers.

This position requires a proactive and adaptable individual who is focused on delivering excellent customer service and eager to contribute to the team's success. If you thrive in a fast-paced environment and are looking to grow within an organisation that values its employees, this is the perfect role for you.

INDL