Community Assistant Job Description

Location: Liverpool
Reports to: General Manager and Community Manager
Work Week: Monday to Friday
Work Hours: 8am to 5pm or 9am to 6pm (flexible)
Work Type: Onsite, 5 days per week (non-remote)

Job Summary

Our client The James is looking for a friendly, organized, and proactive Community Assistant to join their team, at their award-winning residential community in Liverpool's city centre. The ideal candidate will play a crucial role in ensuring a positive living experience for residents by managing front-of-house tasks, handling administrative duties, assisting with the planning and delivery of community events, and serving as a liaison between residents and building management.

The candidate will enjoy autonomy in their daily work while still working closely and reporting to the General Manager and the group’s Community Manager.

What You’ll Be Doing

Acting as the first point of contact for residents, addressing inquiries, concerns, and requests in a professional and timely manner
Assisting in planning and delivering community events and activities to enhance resident engagement and satisfaction
Showing prospective residents around the building, highlighting key features and amenities, and providing detailed information about available units
Assisting the General Manager in maintaining 100% occupancy rates
Handling administrative tasks such as maintaining resident records, scheduling appointments, and assisting with resident communications
Welcoming visitors, managing the reception area, and ensuring communal spaces are always clean and presentable
Promoting their values and contributing to maintaining a strong culture
Managing the living experience of the residents from check-in to check-out
Reporting any maintenance issues to the General Manager and Maintenance Team and following up to ensure timely resolution
Receiving and managing the distribution of resident parcels and deliveries
Gathering and relaying resident feedback to the General Manager to continuously improve service quality and resident satisfaction
Ensuring compliance with building policies and procedures, and promoting a safe and secure living environment
Conducting service recovery procedures where required
Responding appropriately to emergencies or urgent issues as they arise
Performing other reasonable job duties as requested

About You (Background & Requirements)

A friendly and approachable demeanor with a genuine desire to help others
Previous experience in a customer service, hospitality, or property management role is preferred
Excellent writing and oral communication skills
Strong organizational skills and attention to detail
Ability to multitask and handle a variety of responsibilities in a fast-paced environment
Positive, result-oriented, can-do attitude, sharing perspectives to achieve personal and organizational targets
Working knowledge of MS Office & Google Suite (and preferably property management tools)

Benefits

Competitive salary
Professional development opportunities
A dynamic and supportive work environment
Opportunity to be part of a growing Build-to-Rent (BTR) portfolio

If you are passionate about customer service and community building, and you thrive in a role where you can make a positive impact on residents' living experiences, they would love to hear from you. Apply today to join their dedicated team and contribute to creating a vibrant and welcoming community in Liverpool's city centre.

They are an equal opportunity employer and welcome applications from all qualified candidates.