Job Title: Service Advisor (Car Dealership)
 

Location: Ipswich, IP3 9SP

Salary: Up to £26,000 (depending on experience) + bonus – OTE 30-32K
 
Department: Aftersales
 

Full Time and Permanent – Monday to Friday with rota for Saturday mornings
 

Our client is a well established and respected New and Used Car Dealership with 22 dealerships across East Anglia, London and the South East.

They are now actively looking for a Service Advisor for their car dealership in Ipswich.
 
Job Purpose:

To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement.

Our client is looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, they are looking for applicants who can demonstrate drive, commitment, and enthusiasm along with a willingness to contribute to the team and more importantly their customers.
 

Key Responsibilities:

• Drive the standard in customer care with the diverse customer base
• Manage the relationship between customer and dealership.
• Manage the service process effectively.
• Go beyond process in delivering exceptional customer service.
• Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.

 Essential Skills & Experience:

• Administrative experience.
• Able to handle sensitive and confidential information.
• Excellent communication and customer service skills with experience handling complaints.
• Evidence of customer facing administrative experience.
• Experience in a selling/customer service environment.
• Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
• Evidence of ‘Right to work in the UK’

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 30 days annual leave (including bank holidays)
• Bonus payments are based on your performance.
• Pension Scheme & Life Assurance.
• Company discount.

To apply for this exciting role, please submit your full CV in the strictest of confident to Jonathan Sweasey at Pybus Recruitment.