some weekend and Bank holiday working required Additional overtime and Unsociable Hours payable First Aid Certificate required but not essential as training will be given common sense approach to minor technical faults back ground in care may be an advantage working with elderly, vulnerable and disability essential

Manual and Automatic driving licence required

- vehicle provided Shift work (12 Hours) over a 7 day week to include days and nights 12 month work is available to all successful candidates

Homeline Response Officer

Job Purpose

• Assist with the provision of a 24-hour comprehensive emergency call system for the elderly, special needs and chronically sick clients.
• Respond to calls for assistance and co-ordinating an emergency response, ideally within a 45 minute deadline.

Key Accountabilities

• Responding to emergency calls. In most cases, this will require a visit to the service user’s property, which must be carried out as quickly and safely as possible, ideally within a 45 minute time period. In appropriate circumstances, gain entry to dwellings to assist clients. (Including possible use of defibrillator and conducting CPR if necessary). If access is unobtainable, to organise specialist contractor for access or investigate possibilities of gaining access.
• If the service user is ill or injured, carry out necessary first aid and make the service user as comfortable as possible and co-ordinate appropriate emergency and/or welfare response (i.e. Ambulance, 111, GP, Navigation Hub, NOK, carers etc.). Use specialist lifting equipment to assist the service user who are uninjured and who have fallen. This includes use of Manga Elk &camel lifting cushions, raizer chair, Birdie hoist and slide sheets.
• Periodically call on service user at their property to check the serviceability of the installed equipment. Monitor the service user’s well-being, check for any medical changes and test the already installed equipment and rectify any found faults.
• Responsible for the confidential records of service user’s under the data protection act. Ensure they are as up to date and accurate as possible. Compile reports of emergency situations attended and follow up outcomes. This could include report writing relating to Safeguarding, care referrals and resident fire risks.
• Promote the service to potential clients, relatives and other health professionals (i.e. GP’s, nurses etc.). Arrange installation of new systems for private and Council properties via telephone conversation or in person. Arrange and complete installations for Category 1 Council bungalow properties. Set up and install arranged equipment at service user’s property. Conduct interview with service user to obtain relevant personal, medical and financial information to complete the installation process. Forward all paperwork to relevant department for set up.
• Set up new telecare systems for service users. Follow detailed instructions of various options such as door exit sensors, bed pads, epilepsy sensors, smoke detectors and PIR monitoring systems. Use modern technology such as the 'Cloud’ to assign systems and complete set up.

Knowledge & Experience

• Current Full UK driving licence
• Strong Communication skills
• Strong Analytical skills
• Experience of dealing with the public, face to face or over the phone in potentially difficult or stressful situations. Previous experience of dealing with the elderly advantageous.
• Ability to visit service users in their home
• Experience of working within a care or telecare sector
• Ability to communicate with a range of individuals from service users to health care professionals to NOK and Public bodies.
• Previous experience of Telecare products and systems advantageous
• Ability to follow complex instruction manuals
• Experience of accurate record keeping and report writing
• Physical ability to climb stairs and carry and use lifting equipment alone
• IT skills such as outlook and excel. Ability to use internal systems such as Jontek, Open Housing and Telealarm Cloud Services for which training will be given
• Previous experience of 2 way radio communication advantageous.

Qualifications

• Minimum of GCSE English & Mathematics (Grades A-C)