Operations Administrator

We have an exciting opportunity for an Operations Administrator to join an exciting charity whose mission is to see the lives of offenders and their communities visibly transformed through support, empowerment, and opportunity.

Position: Operations Administrator

Location: Newcastle

Hours: Full-time, 37.5 per week

Contract: Permanent (subject to 3-month probation period)

Salary: £22,744 - £23,749 (pro-rata)

Closing date: Tuesday 4th June 2024

About the role

As Operations Administrator, you will be an office superstar performing a range of support tasks to equip and enable the team to fulfil its mission of seeing the lives of offenders and their communities visibly transformed.

Key responsibilities will include:

• Being the first point of contact for all staff, clients and visitors, meeting and greeting visitors to the office at all levels of seniority.
• Screening enquiries and requests via phone, email and post, handling them when appropriate.
• Taking telephone referrals and responding to referral agencies’ queries, typically regarding client eligibility, course dates and current client attendance
• Building and managing relationships with service contract providers including phone, internet and printers
• Maintaining office systems, including filing, data management, shredding of sensitive information and managing stock.
• Maintaining the Newcastle office environment to a high standard, ensuring they are equipped and resourced, and ensuring the smooth-running of life in the office through the management of room bookings, parking rotas and diaries.
• Providing administrative support to the Operations team.
• Providing virtual support to staff based in Edinburgh and Teesside.
• Supporting our Outreach teams to thrive by removing barriers, helping solve any operational problems and ensuring they’re equipped and resourced to do their job effectively.
• Support the planning and participate in raising funds for the organisation, for example an annual fundraising event.

About You

We are looking for an experienced Operations Administrator who is a problem solver and has a can-do attitude.

To succeed in the role of Operations Administrator, your key skills will include:

• Excellent organisational skills
• Excellent IT skills and ability to troubleshoot basic IT issues
• Previous experience in an administrative role
• Experience in use of Microsoft Word, Excel and PowerPoint
• A good eye for detail
• The ability to work and contribute as part of a team
• Excellent interpersonal skills
• Excellent telephone manner
• The ability to manage self, including balancing conflicting priorities

We very much welcome previous experience as Operations Administrator, Operations Admin, Operations Coordinator, Operations Admin, Administration Coordinator, Admin, Administrator, Administration, HR Administrator, HR Admin, Human Resources Administrator, HR Coordinator, HR Support Administrator, HR and Finance Administrator, Finance and HR Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation