We are looking for a Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent communication and customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past.

You can expect to take calls for assistant from product installers, talk them through the insall and offer general support on calls or video links. 

Role

• Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests.
• Supporting key stakeholders in the business with ideas and support from customer feedback.

Requirements

• Ideally having held a technical support role
• Have excellent communication skills, able to explain complex systems
• Strong problem solving skills, transparency and willing to go the extra mile.

Please apply with your CV via the apply button.