Customer Complaints Officer
Posted 16/05/2024 by Hamilton Woods
Housing Complaints Officer
6 month FTC
Leeds / Remote Working
35 hours pw
£33,000 per annum
Hamilton Woods Associates have been engaged by a renowned social housing provider in West Yorkshire, to recruit to a Housing Complaints Officer on a 6month FTC
The role offers complete remote working after initial training should the successful candidate wish to do so
Responsibilities of the Housing Complaints Officer:
- Supporting teams with complaints
- Ensuring thorough and consistent investigations into complaints
- Providing formal written responses
- Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
- Collating information and accurately updating systems
- Recording and following up on complaints
- Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Housing Complaints Officer includes:
- Knowledge of Housing Ombudsman Complaint Handling Code
- Knowledge of resolving customer complaints
Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information
- Type:
- Contract
- Start Date:
- asap
- Contract Length:
- ongoing
- Contact Name:
- Login or register to view
- Job Reference:
- BH484_1715868261
- Job ID:
- 221668293
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